Refund Policy

14-day cooling-off period

In line with UK/EU consumer protection law, Wellness and Wonder GB offers a 14-day cooling-off period from the date of booking. During this period you may cancel your booking and receive a refund of the amount paid, less any non-refundable deposit where a deposit and balance structure applies.

Where an event or session starts within the 14-day period, the cooling-off period ends when the event or session begins.

After the cooling-off period

After the 14-day cooling-off period, a full refund is always given if Wellness and Wonder GB cancels the event. Outside of that, we will review refund requests on a case-by-case basis and may offer a refund, transfer to another date, or credit towards another programme, taking into account costs already committed to accommodation and third-party providers.

How to request a refund

Refunds are handled directly by Wellness and Wonder GB and returned to your original payment method. To request a refund, contact us at wellnessandwondergb@gmail.com and we will be happy to help.

Transferring your booking

If you are unable to attend, you may request to transfer your booking to another suitable participant, provided you give at least 7 days’ notice. We reserve the right to charge an administrative fee for handling the transfer.

For overseas tours, you must provide at least 7 days’ written notice if you are unable to attend. If notice is not given, payments remain due in full unless otherwise agreed.

1:1 sessions and session blocks

Single 1:1 sessions cancelled with less than 24 hours’ notice may not be eligible for a refund, but can usually be rescheduled. Unused sessions in a block of six may be refunded on a pro-rata basis if you decide the work is not right for you, provided the request is made within 90 days of purchase.

Force majeure and event cancellation

If an event or tour cannot take place due to circumstances outside our reasonable control — such as natural disasters, extreme weather, pandemics, strikes, political unrest, war, terrorism, transport failures, or changes in local laws — we will offer to reschedule, transfer your booking, or provide credit towards another programme. Where none of these options work for you, we will refund the amount paid less any costs already irrecoverably committed on your behalf.

If an event or tour is cancelled by us due to low participant numbers, you may transfer to another date or receive a full refund.

Processing time

Approved refunds are usually returned to the original payment method within 5–10 working days, depending on your bank or card provider.

Contact us

If you have any questions about this policy, please email wellnessandwondergb@gmail.com.