Refund Policy

14-day cooling-off period

In line with UK/EU consumer protection law, Wellness and Wonder GB offers a 14-day cooling-off period from the date of booking. During this period you may cancel and receive a refund of the balance paid (unless the event begins within that 14-day period, in which case refunds do not apply).

The cooling-off period applies to the balance payment only. Any deposit paid at the time of booking remains strictly non-refundable in all circumstances.

After the cooling-off period

After the 14-day cooling-off period has ended, refunds are only available if Wellness and Wonder GB cancels the event. Payments are otherwise non-refundable and non-transferable to other events or tours.

Cancellations are final once actioned with accommodation providers. Any goodwill credit offered is entirely discretionary.

How to request a refund

Refunds are processed by our payment provider, Paddle. To request a refund, visit paddle.net and follow the refund process, or contact us directly at wellnessandwondergb@gmail.com and we will be happy to help.

Transferring your booking

If you are unable to attend, you may request to transfer your booking to another suitable participant, provided you give at least 7 days’ notice. We reserve the right to charge an administrative fee for handling the transfer.

For overseas tours, you must provide at least 7 days’ written notice if you are unable to attend. If notice is not given, payments remain due in full unless otherwise agreed.

1:1 sessions and session blocks

Single 1:1 sessions cancelled with less than 24 hours’ notice may not be eligible for a refund, but can usually be rescheduled. Unused sessions in a block of six may be refunded on a pro-rata basis if you decide the work is not right for you, provided the request is made within 90 days of purchase.

Force majeure and event cancellation

If an event or tour cannot take place due to circumstances outside our reasonable control — such as natural disasters, extreme weather, pandemics, strikes, political unrest, war, terrorism, transport failures, or changes in local laws — we will make reasonable efforts to reschedule, transfer your booking, or offer credit towards another programme. Refunds will not normally be provided.

If an event or tour is cancelled due to low participant numbers, you will be offered a transfer to another date or event.

Processing time

Approved refunds are usually returned to the original payment method within 5–10 working days, depending on your bank or card provider.

Contact us

If you have any questions about this policy, please email wellnessandwondergb@gmail.com.